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"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials"--
Summary
"This book provides practical solutions to starting and growing small business and entrepreneurship programs and services in a variety of library contexts"--
Libraries have a distinctive role to play in the small business ecosystem and can effectively partner to complement existing business services in the community. A nationwide initiative that launched in 2020, Libraries Build Business (LBB) aims to build capacity in libraries offering programming...
Author
Formats
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In Library 2.0: A Guide to Participatory Library Service, two of the first and most original thinkers on Library 2.0 introduce the essential concepts and offer ways to improve service to better meet the changing needs of 21st century library users. Describing a service model of constant and purposeful change, evaluation and updating of library services, and user participation, the book both outlines the theoretical underpinnings of Library 2.0
...Author
Summary
Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons.
When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results,...
When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results,...