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Author
Summary
"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials"--
Summary
"This book provides practical solutions to starting and growing small business and entrepreneurship programs and services in a variety of library contexts"--
Libraries have a distinctive role to play in the small business ecosystem and can effectively partner to complement existing business services in the community. A nationwide initiative that launched in 2020, Libraries Build Business (LBB) aims to build capacity in libraries offering programming...
Author
Summary
In this third edition, the authors again offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals. They challenge librarians to consider both internal and external customers, and to think about customer service in new ways.
Author
Formats
Summary
In Library 2.0: A Guide to Participatory Library Service, two of the first and most original thinkers on Library 2.0 introduce the essential concepts and offer ways to improve service to better meet the changing needs of 21st century library users. Describing a service model of constant and purposeful change, evaluation and updating of library services, and user participation, the book both outlines the theoretical underpinnings of Library 2.0
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Series
Library technology reports volume 58, no. 1
Summary
"This issue of Library Technology Reports (vol. 58, no. 1), "Library Engagement Platforms," introduces library engagement platforms, explains what types of interactions take place while using them, and illustrates why libraries need to utilize them to connect with their customers. These interactions take place using a variety of communication channels, including e-mail, text messages, and mobile phone notifications. The end goal of a library engagement...