"This book provides practical solutions to starting and growing small business and entrepreneurship programs and services in a variety of library contexts"-- Libraries have a distinctive role to play in the small business ecosystem and can effectively partner to complement existing business services in the community. A nationwide initiative that launched in 2020, Libraries Build Business (LBB) aims to build capacity in libraries offering programming...

In this third edition, the authors again offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals. They challenge librarians to consider both internal and external customers, and to think about customer service in new ways.

Spaces that have been designed to allow users to create, build, and learn new projects and technologies, makerspaces employ a variety of tools. From crochet and painting to AutoCAD design software, developing a community around shared use of space and equipment-- a tenet of the makerspace movement-- fits squarely into a library's mission. Bagley examines nine makerspaces in public, academic, and school libraries, describing their design and technical...

"Highlights the connections rapidly being made between librarians and social workers and explains how to create those partnerships"--