"This book provides experienced and detailed research-based guidance for library professionals charged with creating a comprehensive accessibility plan for their organization. This practical guide is designed to help librarians understand the challenging issues often inherent in the different types of accessibility barriers"--

"This book applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace"-- Psychological trauma can result from a single painful event, a prolonged event, recurrent events, or a series of ongoing, relentless stresses. Tolley applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters,...

The U.S. Equal Employment Opportunity Commission (EEOC) presents questions and answers regarding disability and service retirement plans under the Americans with Disabilities Act (ADA). The questions and answers are provided to assist EEOC field offices that are dealing with discrimination charges and informal inquiries concerning the application of the ADA to disability and service retirement plans.