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Summary
"Learn the secrets of providing outstanding customer service to all your customers with this training program. General principles of providing outstanding customer service are explained and applied to the library setting. In addition the program looks at how the Columbus (OH) Metropolitan Library and the West Palm Beach (FL) Public Library used customer service strategies to transform their libraries"--Container.
Summary
Jennifer Kushell, president of ysn.com (Your Success Network) and author of "Secrets of the Young and Successful, " explores the social impact Millennials will have on our culture and specifically on our libraries. She gives tips and strategies that libraries can employ to better serve this generation of patrons.